Hi everyone, I've just become a Virgin customer and my phoneline isn't working due to a damaged external cable. The engineer said it would take around a fortnight to repair but it's been longer than that and it still isn't working. My account says that it's working and an automated check on the line says it's working too. But the severed cable is still dangling out of my wall, so clearly it isn't. I'm finding it impossible to speak to a human being anywhere in the Virgin empire. The phonelines seem to be all automated and the web chat is permanently busy and telling me to try again later. Any tips for getting any information at all that makes any sense? Many thanks PBR2
Really sorry to hear you've had trouble with your install.
I've located your account and I can see the details of the work that needs to be done. I've sent you a private message (purple envelope at the top right of your screen) so I can discuss these details with you.
Tech fan? Have you read our Digital life blog yet? Check it out