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Val30
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Problems to reach me

Hi,

It's been several times that I have had incoming calls but people don't reach me and I have no clue on my phone that someone called me

Valentin Picon

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Re: Problems to reach me

Sorry to hear about this Val30, 

 

I've not been able to locate your account to check the line status and I'd like to help with this. 

 

I've sent you a private message so that we can confirm some details. 

 

Hope to hear back from you soon, 

 

Nat_J


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Re: Problems to reach me

Thank you for getting back to me. Smiley Happy

 

I'm unable to locate a media account under the details provided. Are you experiencing trouble with mobile rather than landline at all? 

 

Speak soon, 

 

Nat_J


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Val30
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Re: Problems to reach me

Hi,

I guess the problem comes from the landline because I had a french number before and I never had a problem

Valentin

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Re: Problems to reach me

Hi Val30

 

Thanks for the response and sorry again for the problems you're receiving. 

 

Are you able to dial your landline from a mobile number to see if that works? If that works fine, would you have any idea as to the phone numbers that aren't able to reach you and what attempts have been made? 

 

As Nat has mentioned, we're not able to locate your account using the information you've provided so far so I've sent you another private message requesting some additional information to be able to run some tests on the line from our end, you can view that message by clicking the envelope on the top right of this page. 

 

Apologies again for the inconvenience caused, we're looking forward to hearing from you.


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