Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your landline at the moment.
I've not been able to locate your account to take a closer look at this from our end unfortunately, so I can do that would you be able to respond to the private message I've sent with the requested information?
You can view the message by clicking the envelope on the top right of this page.
Hi, from HA8. My phone line has been out of order since yesterday. Have checked the line outside. no breakages. The phone is new so don't believe there is a problem with the equipment. Can some one please check my line status for me. Thank you Bev