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pimblett
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Problem with landline no service

Hello, I currently have no landline service at all- there is no dial tone and the line is crackling, regardless of  the phone used.

I have tested the main socket and the extension with the same result. Running the test on the VM Service Status page does not help as it says no problems.

Ringing my landline with my mobile gets the message that the person you are ringing is unavailable. Can someone from Virgin Media please test the line and email me regarding an appointment to fix the fault if necessary? Thanks.

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Re: Problem with landline no service

Hi pimblett,

 

Welcome to the Community!

 

I'm sorry to hear you're having trouble with your landline.

 

Thanks for checking the sockets for us. I'd like to arrange for a technician to sort this out for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh

 


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