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zerosmg27
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Prices

Mine bill in june was £53.40 then I had a phone call about about a deal for the big khana for £2 more for six months with i could cancel before the 22 dec and go back the deal i was on in june but now the bill is £63.44. they put on the big fun deal but on your site the price is £40 plus line rental. Virgin is now ripping people off now. All you lot think about is money and more money

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Forum Team (Retired) Mat_H
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Re: Prices

Hi zerosmg27,

 

Welcome to the forums Smiley Happy

 

I'm sorry to hear that the bill was so large. As this is a landline query, I'll move your post to our landline boards so our team can help as much as possible.

 

Let me know if you need any assistance with mobile.


Thanks,


Mat


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Forum Team
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Re: Prices

Hi zerosmg27,

 

Thanks for your post and apologies for any confusion that's been caused here. 

 

Whenever you change your package part way through the month, the next bill to be generated is usually a little off from the agreed price as you pay for the part month of new services plus a new full month. It's kind of like having your first bill all over again. 

 

Checking the account I can confirm the monthly price is as agreed above. 

 

If you have any further issues with your bill, let us know and we'll take a look at things for you. 

 

Merry Christmas and have a Happy New Year too Smiley Happy

Kath_F
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