Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you have been charged for Premium rate call on your landline that you weren't aware of. For more information about Premium rate calls, please see our online Help page: How to protect yourself from phone scams.
You can block Premium rate calls on your line with our Call Barring feature. Have a look at our Phone User Guide.
Call Barring is offered only in certain areas, so we would need to check to see if this feature is available on your line. If the Call Barring feature is available in your area, then it's charged at £2.25 per month, however, some areas are able to receive a special call feature bundle price of £3.90 for two added features. If you would like to see more information about this check out: View costs from November 2016
If you would like to add this feature to your account, please give us a call on 150 from your landline, or 0345 454 1111 from any other phone line.
If you already have the Call Barring feature added to you landline, then please see the following:
To Set Up:
1. Press *34
2. Press Call Barring option, followed by ##
1. Press #34
2. Press Call Barring option, then *
3. Enter your 4 digit PIN
4. Finally press #
To check Call Barring options: press *#34#
Hope this helps. Please let us know if there's anything else we can help with.
Virgin Media Forum Team
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