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pnelson
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Porting phone number from bt

I had VM installed on 31/10/16 and had a temporary number pending porting.On 7/11/16 this number was withdrawn and I have been without a landline since.Following phone calls I have been told enquiries have to be made which may take up to 10 days,which seems unacceptable in this day and age.Can someone tell me what VM can do to install my line.

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Re: Porting phone number from bt

Many thanks for your post pnelson and welcome to the Community!

 

Really very sorry about the delay with getting this sorted for you.

 

I can see that the team are investigating the issue with number port.

 

They should contact you with a resolution once the fault is determined.

 

I've sent you a private message so that we can chat a little more about this.

 

You can locate my message by clicking on the envelope icon near the top right corner of the Community page.

 

Speak to you soon,

 

Nat_J


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