We have just had virgin installed, broadband, phone & TV package on Saturday 8th July and the engineer gave us a new landline number. When we signed up we specifically stated we must keep our landline, we have phoned up virgin on Saturday and are still waiting for an update on whats happening. We urgently need our phone number back and we will be cancelling within the 14 days cooling off period if this doesn't happen as we need to keep our phone number. Any help would be much appreciated as i've been reading posts saying people have lost their landline numbers when moving from sky, many thanks
Thanks for coming by and welcome to the community.
I am sorry to hear that the number you wanted hasn't come over correctly. I can see that you have been in touch since you last posted so I hope you have all the latest information. Please keep us posted on how you're getting on. We're here to help if you need us.
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