Menu
Reply
  • 2
  • 0
  • 0
saralew
Joining in
108 Views
Message 1 of 4
Flag for a moderator

Porting landline from Sky

We have just had virgin installed, broadband, phone & TV package on Saturday 8th July and the engineer gave us a new landline number. When we signed up we specifically stated we must keep our landline, we have phoned up virgin on Saturday and are still waiting for an update on whats happening. We urgently need our phone number back and we will be cancelling within the 14 days cooling off period if this doesn't happen as we need to keep our phone number. Any help would be much appreciated as i've been reading posts saying people have lost their landline numbers when moving from sky,  many thanks 

0 Kudos
Reply
  • 7.44K
  • 291
  • 556
Forum Team
Forum Team
79 Views
Message 2 of 4
Flag for a moderator

Re: Porting landline from Sky

Hi saralew,

Thanks for coming by and welcome to the community. Smiley Happy

I am sorry to hear that the number you wanted hasn't come over correctly.  I can see that you have been in touch since you last posted so I hope you have all the latest information.  Please keep us posted on how you're getting on.  We're here to help if you need us.

Collette.


Tech fan? Have you read our Digital life blog yet? Check it out


Highlighted
  • 2
  • 0
  • 0
saralew
Joining in
65 Views
Message 3 of 4
Flag for a moderator

Re: Porting landline from Sky

We were told our number would be transferred by the 20th July and it hasn't happened, I will be phoning up tomorrow and cancelling all our services and staying with Sky as our 14 day cooling off period expires tomorrow. 

0 Kudos
Reply
  • 14.46K
  • 589
  • 988
Forum Team
Forum Team
43 Views
Message 4 of 4
Flag for a moderator

Re: Porting landline from Sky

Hi Saralew

 

Apologies again for the problems you're experiencing with your number port. 

 

Checking your account I can see that the request was actioned on the 20th, so I hope that means that everything is working as it should? 

 

Look forward to hearing from you

Craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply