1) Asked Virgin to port my phone no from BT in January paid £14 2) in March phone would only dial 3 numbers 3) Engineer visited and said number was never ported from BT so now reverted to Virgin number- requested correction. 4) few days later no change so phoned customer services told phone number could only be ported when BT service is active! 5) asked for account to go in my name in January - nothing happened 6) will not now speak to me as say I don't pass. Security as account originally in sons name even though I have always paid the bill and asked for account to be changed to me.
The mistake a lot of people make is not following the correct landline porting procedure.
When you contact your new provider to ask for a landline number to be ported, unlike with mobile phones, the provider you are moving to has to handle the whole process. This includes cancellation of your existing providers account. If you put a cancellation request in yourself a disconnection order is placed on your line & this stops any porting request going through.
If the above applies to you then you have little hope of getting your old number back.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile
I phoned BT on Friday and they said the number is available for reuse. It is my husbands business no with over 200 contacts. Please can you get it ported this week? Can you find out why it wasnt done in December as requested? It's getting very urgent as customers can't get through.
If that is true then it's a shocking dereliction of duty by Virgin and I'll complain to the customer services director. Does anyone have the contact details? It's ruining my husbands business and my son is going through chemo .Things can't get much worse for us. Could really do without this. Phone numbers are vital to people.
No I asked Virgin to port it and had no idea it had not happened until it stopped working and I managed to untangle what had happened. If they had ported it straight away asked I wouldn't be in this mess. How could I tell it hadn't happened?