Same issue as others. Tried to call Virgin Media for advice from mobile, was kept waiting so had to hang up. Trying this way. Your check says no issues. Different phones display same message. Unplugged and re-plugged both phone line and phone. Nothing changes. The phone is not a Virgin phone as I never knew Virgin supplied phones. It's a BT phone, but worked until a few weeks ago. Can you fix it? Will you charge me? How much? Do I need to buy a new phone? Thanks.