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mastershane
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Phoneline still not repaired!

Kelly communications were meant to come to re pull a new Phoneline for us Tuesday (which they damaged in the first place!) and no one turned up. Unable to get in touch we waited for a visit from a virgin engineer today who came to reconfirm the cable was indeed damaged which we already knew. We were told that this visit today from a virgin engineer was to perform a cable pull. Said engineer said he'd now informed his management again about the problem and we'll have to wait to be contacted by Kelly communications again next week. Almost a month without a house phone now.

Upon calling the virgin helpline all you get is passed around and people who can't understand basic problems.

Virgin need to sort their act out and start doing cable management in house rather than using Kelly communications.

Is there anyone who I can call or speak to who can resolve this problem? It's a bloody disgrace.
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mastershane
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Re: Phoneline still not repaired!

Any chance of some help or advice here please?
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Re: Phoneline still not repaired!

Hi mastershane,

 

Really sorry to hear about all of this.

 

Have you heard from the team since posting?

 

Speak soon,

 

Nat_J

 

 


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mastershane
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Re: Phoneline still not repaired!

Hey. I've managed to speak to Kelly's and apparently they are coming Tuesday afternoon to perform the fix. I'll wait and see whether they bother to show up this time and we'll go from there. Fingers crossed.

Thanks.
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Re: Phoneline still not repaired!

Hi mastershane,

Thanks for getting back in touch and letting us know that the crew will be looking into this today. Please let us know how this goes.

 

Kind regards,

Terri

Virgin Media Forum Team


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mastershane
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Re: Phoneline still not repaired!

Hey guys. Good news. The phone line has been repaired thankfully.

Could I just now ask what path we have to take as to be compensated for the lack of service? Thanks.
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Re: Phoneline still not repaired!

Hey mastershane

 

Excellent news, thanks for taking the time to let us know that this has been resolved.

 

We'll be here should you need any assistance with your services moving forward.

 

Take care

Craig


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