Welcome to the Community Forum. I'm sorry that there is problem with your landline and that you haven't been able to get this resolved. What have Customer Services or our Faults Team advised you about this so far?
I'd like to look into this for you, but I'll need to take more information from you first.
I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.
Virgin Media Forum Team
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