Welcome to the Virgin Media Community, I'm so sorry to learn about the problems you're experiencing with your phone line at the moment.
I've been able to locate your account using the information from your forum account. I've run some tests on the line from our end and we're not detecting any issues from our end at the moment.
Have you been able to test your handset at all? By trying an alternate handset or your handset on an alternate line?
Look forward to hearing from you
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