Sorry to hear this oaktree222 and welcome to the Community!
I'd like to arrange for one of our field engineers to come out and get this sorted for you.
I've sent you a private message so that we can get this booked in ASAP.
You can locate this by clicking on the envelope icon near the top right corner of the Community page.
Hope to hear back from you soon,
Who's who? Find out more about our community members. Good folk to know