Phones out and no engineer for a week, not very good virgin, does anyone know how to get an engineer here sooner? I'm not happy need to keep in touch with my elderly father
Hi there Hazelf1,
I am very sorry to hear about the loss of service experienced.
I can totally appreciate that this urgently needs to be fixed for you and I'd like to help in getting this sorted for you.
Having had a look at your account, I can see that an engineer appointment has been arranged for you.
I've sent you a private message to confirm the date/time for this.
Speak to you soon,
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