Re: Phone number swapped with someone elses. 5 days and engineer visit!?!?
Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your telephone service at the moment.
When we encounter issues like these, we always like to investigate the full line, which is why we've arranged for an appointment. It'll ensure that we're getting this issue resolved as soon as possible.
Apologies for the delay with the appointment, we'd love to hear how you get on and we'll be here should you need any additional assistance moving forward.