I have just taken a look at your line this morning and all should be clear in the area now. Can you please test your landline and let me know if it is now working ok? I am sorry for the disruption this has caused.
I look forward to hearing from you.
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I'm very sorry again for the inconvenience you're experiencing, have you been able to test your handset at all? Either by trying an alternate handset or yours on an alternate line?
If so, we'd like to arrange for someone to come and take a closer look and I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.