I have a virgin landline, which is not working - it's been a couple of weeks now. No dialtone, and I've checked the phone with my neighbour where it does work. Calling seems to be expensive and the queue is long. Can someone please help?
Thanks for letting us know about this.
I have checked your line and I'm not finding any problems so I'd like to arrange for a technician to check things over.
I'm just going to send you a private message which you will find if you click on the purple envelope at the top right of the screen.
Talk to you soon
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Thanks for taking the time to get back to us about this, I'm glad we've got an appointment organised.
I'd love to hear how it goes and will be here should you need any assistance moving forward.