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sdgjrifbnio
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Phone not working

My phones not working - I waited 5 minutes on mobile - but can't get through to you (PAYG) - so contact me to get it working

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sdgjrifbnio
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Re: Phone not working

I have tried a second phone on the master socket. It does not work. This second phone is the type that is powered from the phone cable - it does not receive power from the virgin master socket. It has previously worked and received power from the virgin line.

The problem is not in the house.

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Re: Phone not working

Hi sdgjrifbnio

Welcome to the Community, I'm sorry for the problems you're experiencing with your telephone service recently. 

I've located your account and can see you've got an appointment for a member of the team to come and take a closer look at this later on this week, which is good news.

I'd love to hear how that goes and I'll be here should you need any assistance with your services moving forward.

Take care

Craig


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