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John82
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Phone not working

hi all my home phone should of been switched from sky to virgin on the 6th of march its now the 9th and not working (no dial tone) can anybody help as I really need to keep the original number as was agreed with virgin before joining

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backtothefuture
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Re: Phone not working

You are best giving Virgin Media a call (or contact then on Live Chat) to find out what is happening.

Virgin Media staff do access these public forums but can take up to a week to reply so you are unlikely to get a fast resolution this way.

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Forum Team
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Re: Phone not working

Thanks for posting John82 and sorry to hear about the issue experienced,

 

I've located your account and can see that an engineer visit has been arranged for you to get this fixed.

 

*Remember that someone of the age of 18+ would need to be in attendance for the full duration of the visit.

 

Let me know if there is anything more that I can help with in the meantime,

 

Nat_J


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