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dasudemi
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Phone not working

Not impressed so far. Swapping from another provider to virgin. Engineer called yesterday and installed hub, internet is fine but no dial tone on land line and if I ring it from my mobile I get a normal ringtone but phone doesn't ring in the house. Having checked out a variety of websites, this seems to be a very common problem so why do virgin not make more of an effort to sort this out.

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Forum Team
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Re: Phone not working

Hello dasudemi,

 

Thanks for posting in the community and I'm sorry to learn you're without a working landline at the moment.

 

I have tested your line and everything looks okay so can I just confirm whether you have tested/replaced the handset to eliminate any equipment fault and also if the handset is plugged into a Virgin Media socket?

 

Looking forward to hearing from you

 

Rose
Forum Team


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