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Chocokid10
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Phone not working

Hello - wonder if I can get some advice. I can ring house phone but it does not ring and the display says check line cord. I have changed the line cord and got same message. Also the phone is quite new so pretty confident it isn't faulty

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arhydynos
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Re: Phone not working

dial 150 from your phone if you can dial out. dial 0345 454 1111* from any other phone if you can't.probably going to take an engineer visit to fix.

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Forum Team
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Re: Phone not working

Hi Chocokid10,

Welcome to the Community Forum. I'm sorry that your landline isn't working. Thanks for letting us know that you've tried another line cord.

I have been able to access your account via your Forum details and run testing on your line. I can see that there are no outages reported for your area and the test results aren't indicating what is causing this issue, so we will need for you to check your equipment.

 

If the below checks have already been done, I can schedule an engineer to call out to get this fixed for you.

 

Please verify the following checks have been done:

  • Check the phone – Please try another phone to check if the line is the issue (required on no dial tone faults). Is the phone turned on and if it is, are the batteries correctly inserted & charged? **If you don't have an alternative phone handset to try, please try your phone on a different landline (friend/relative/neighbour's landline) and see if it works**
  • Check the socket – Check the phone is plugged into the right socket; you’d be surprised how often it’s not. Ensure it is plugged into the Virgin Media socket with the logo or if no logo exists, the correct phone socket.

I'll send you a private message requesting further details so that I can arrange an appointment for you if you are still having the fault on the line after doing the above checks. Just click the envelope icon at the top right of this page. 

 

Kind regards,

Terri

Virgin Media Forum Team


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