Menu
Reply
  • 3
  • 0
  • 0
Sam751
Joining in
97 Views
Message 1 of 6
Flag for a moderator

Phone not working

Our phone isn't working properly. It rings but goes dead when you answer it and it's not showing the number calling anymore just says external call. We can't make calls out either.
0 Kudos
Reply
  • 7.36K
  • 312
  • 522
Forum Team
Forum Team
73 Views
Message 2 of 6
Flag for a moderator

Re: Phone not working

Hi Sam751,

 

Welcome to the Community!

 

Sorry to hear you're having landline trouble.

 

Do you have another handset in the house you can try? We just need to make sure it's not the equipment causing the issue. If you don't have a spare handset just give me a shout.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 3
  • 0
  • 0
Sam751
Joining in
68 Views
Message 3 of 6
Flag for a moderator

Re: Phone not working

No we don't have another phone to try unfortunately. It rings and the display is working it just goes dead once it's answered. Got no dial tone when trying to call out.
0 Kudos
Reply
  • 7.36K
  • 312
  • 522
Forum Team
Forum Team
63 Views
Message 4 of 6
Flag for a moderator

Re: Phone not working

Hi Sam751,

 

Thanks for getting back to me!

 

I'd like to arrange for a technician to take a look at the line for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 3
  • 0
  • 0
Sam751
Joining in
50 Views
Message 5 of 6
Flag for a moderator

Re: Phone not working

Sorry Josh I can't see the private message anywhere 😕
0 Kudos
Reply
  • 7.36K
  • 312
  • 522
Forum Team
Forum Team
41 Views
Message 6 of 6
Flag for a moderator

Re: Phone not working

Hi Sam751,

 

Sorry about that, my message doesn't appear to have been sent!

 

If you check your private messages again now you should see my message.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply