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laura75
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Phone not working

Hi I have no dialling tone and not receiving incoming calls or make outgoing calls. Please could you let know if there is an issue. Thanks
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Forum Team
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Re: Phone not working

Hello laura75,

 

Sorry to hear your telephone line isn't working and I would like to welcome you to the community.

 

I have been able to locate your account to run a line check and everything looks fine so can I just confirm whether you've tried a separate handset in the Virgin socket just to eliminate any equipment fault.

 

Looking forward to hearing from you

Rose
Forum Team


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