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Phone not working

Hi my Virgin phone line is not working, only been in a couple of weeks, whenever I try to use it it says line cord error, have tried using a different handset but same thing happens. Any ideas?


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Re: Phone not working

Hi there hamishjnr, 

Firstly I'd like to welcome you to the forums and say that I'm really sorry to hear that your phone line is not working for you at the moment. 

I've done some testing on your line and can see no reason for you to have such a fault, so I'd now like to look towards booking a technician to call out and investigate further for you as you've already eliminated your phone from being at fault. 

I've sent you a private message in order to get the ball rolling, please look to the top right of this page where you'll see a purple envelope icon, click on this and you'll see my message. 

Many thanks and apologies once again. 


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