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Phone not working

Yet again my phone has stopped working (4th time in 12 months)

When it rings & I answer the phone there is just a clicking noise. I can not ring out either as there is no dial tone. I have tried my phone at a neighbors & it worked, I have even bought a new phone but still no joy.

Please help.

I am even considering leaving Virgin as things keeps happening.




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Re: Phone not working

Hi AndreaC


I'm so sorry to speak to you in these circumstances again, I've been able to locate your account and run some tests on the line right away for you.


We're not detecting any issues from our end at the moment, although as you've been able to test the handset I'd like to arrange for an engineer to come and take a closer look, if you're available?


I've sent you information regarding this in a private message, you can view the message by clicking the purple envelope on the top right of this page.


Talk soon


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