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rob537
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Phone not working yet again

Virgin phone not working again, I have checked my equipment also checked the virgin phone cable (and wall socket) all are working. Can anyone help me I am disabled and need a working phone line.

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Re: Phone not working yet again

Hi rob537,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your landline.

 

I've checked with the network team and it looks like there's an issue with the lines in your area. Our team are on their way out and should have it back up and running within the next few hours.

 

I'll check back with you later today for an update.

 

Speak soon Smiley Very Happy

 

Josh


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Re: Phone not working yet again

Hi rob537,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your landline.

 

I've checked with the network team and it looks like there's an issue with the lines in your area. Our team are on their way out and should have it back up and running within the next few hours.

 

I'll check back with you later today for an update.

 

Speak soon Smiley Very Happy

 

Josh


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rob537
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Re: Phone not working yet again

Thank you Josh for answering my problem.
I checked the phone at 15:35 the phone is back working.
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Re: Phone not working yet again

Hi rob537,

 

That's great, glad to hear it's back up and running!

 

Keep an eye on it and give me a shout if you get any more trouble.

 

All the best! Smiley Very Happy

 

Josh


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paullockwood
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Re: Phone not working yet again

phone not working didn't work Saturday worked Sunday afternoon until this morning (Tuesday) now not working again

 

Paul

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Re: Phone not working yet again

Hi Paul,

 

Thanks for coming back to the team on this and apologies that you're still having an issue. 

 

Checking your account I can see that there is a fault open in your area. The reference for this is: F005393160. It does look as though the fault has since been closed. 

 

Are you still having an issue? If so come back and let me know so I can arrange for an engineer to come out to take a look Smiley Happy

 

Speak soon,

Kath_F
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Merry Christmas & a Happy New Year

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