New upgrade on the 18/2/17 phone still not working. Technician reported fault on checklist and I reported fault twice. I am still waiting for a call back to confirm date of investigation.
Welcome to the community
I have located your account and have some news regarding your telephone line so I'm just going to send you a private message which you will find if you click on the purple envelope at the top right of the screen.
Speak to you soon
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Further to our private conversation, great to hear that this is now working for you Gary,
Sorry to hear about the trouble concerning the telephone number port. :/
I can see that the team intended to wait for the fault to be closed before transferring the number over.
Can you get back to me via private message if possible to provide me with the name of the company you initially had the requested telephone number with?
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Re : lost original phone number.
We were with BT before the move to Virgin.
I've sent this request over to the relevant team to action.
I'll get back to you as soon as I receive a response,
I can see that this request has been successfully actioned.
Let me know if I can help with anything more,