No dial tone , have run the test and it says there is NO fault I cannot use chat as they say there is a problem but not what it is Help Please.
[MOD EDIT: Subject heading changed to assist community]
Hi there CIVICMAN,
Sorry to hear about the fault experienced.
I've located your account and the line state is currently displayed as active.
Have you tried disconnecting the handset from the Virgin Media socket or tested different equipment?
Hope to hear back from you soon,
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