phone never worked since activated. been on website going round in circles as usual. trying to book engineer when I can get in touch on line. Had nothing but problems and they even want to bill me from when the package was delivered not when it was activated 10 days later. Couldn't get activated to start with in the first place
I have located your account and I can see that your line is active so can I just confirm if the phone is plugged into a Virgin Media socket? If it is then I would like to arrange for someone to take a look at this for you so if you click on the purple envelope at the top right of the screen you will see a message with further information.