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Nige14
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Phone never worked

Hi, I've been a Virgin customer for about a month now and despite having ;

a) a card through my letterbox saying the number was ready to use from an engineer visit I knew   nothing about,

b) buying a brand new phone

c) a status check saying nothing is wrong !!!

I cannot make any outgoing calls and any incomming go straight to answerphone. Is this something else that needs to be activated ?

Regards Nige

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Re: Phone never worked

Hello Nige14,

 

Sorry to hear you're without a telephone line at the moment and I would like to welcome you to the community.

 

I have located your account and I can see a technician has already been booked for this so please let me know how you get on.

 

Kind regards

 

Rose
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Re: Phone never worked

Hello Nige14,

 

Sorry to hear you're without a telephone line at the moment and I would like to welcome you to the community.

 

I have located your account and I can see a technician has already been booked for this so please let me know how you get on.

 

Kind regards

 

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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Nige14
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Re: Phone never worked

Thanks for responding,  I got there eventually after having about 10 attempts to sign into my account. "tick the box to say I'm not a robot", I tick it and it ask's me to do it again !  Is it deliberate Virgin policy to make the web site as awkward as possible to use, navigate and find what you want ?  Its certainly unique !

Rant over, Nige.

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