Welcome to the community.
I have tested the line and I'm not finding any issues here so can I confirm if you have tested/replaced your handset to eliminate any equipment fault and also whether it's plugged into a Virgin socket?
Looking forward to hearing from you
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Thanks for getting back to us!
I'd like to arrange for a technician to check this out for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
Look forward to hearing from you.
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