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Billyboy81
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Phone line

Iv recently joined virgin and I'm still waiting for my phone line to come on. How long does it take.
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Re: Phone line

Hello Billyboy81,

 

Welcome to the community.

 

I have tested the line and I'm not finding any issues here so can I confirm if you have tested/replaced your handset to eliminate any equipment fault and also whether it's plugged into a Virgin socket?

 

Looking forward to hearing from you

Rose
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Billyboy81
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Re: Phone line

Yes its definitely plugged into virgin box but its just dead there's sound there no dial tone.
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Re: Phone line

Hi Billyboy81,

 

Thanks for getting back to us!

 

I'd like to arrange for a technician to check this out for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Look forward to hearing from you. Smiley Very Happy

 

Josh


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