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Mickeyp2434
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Phone line out of order for 2 weeks

My home phone has been out of order since before Christmas. The engineer is only scheduled to attend today as they have been 'very busy'. Will my bill be reduced to reflect this 2 week lack of service?

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Re: Phone line out of order for 2 weeks

Hi Mickeyp2434

 

I'm very sorry to learn about the problems you're experiencing with your phone line, we don't expect you to pay for a service you've not received, as long as we know that it's not workingMan Happy

 

If you've not had this reflected in your bill after the issue has been resolved, let me know and I'll do what I can to help.

 

Take care

Craig


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Mickeyp2434
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Re: Phone line out of order for 2 weeks

Hi Craig and a belated Happy New Year.

My phone was repaired on 5th January as agreed and the fault only took a few minutes tinkering at the box up the street to resolve.

However, I have received my bill and have not received a line rental reduction as I would have expected.

I would be grateful for your help.

Regards and best wishes

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Re: Phone line out of order for 2 weeks

Hi there Mickeyp2434,

 

Thanks for updating us about this.

 

Great to hear that the issue experienced has since been resolved for you.

 

I've sent you a private message so that we can chat about this some more.

 

Hope to hear back from you soon,

 

Nat_J


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