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pede
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Phone line not working

hi my phone is not working.  If I try to dial out I have no dailing tone and just a lot of white noise on the line. If I receive a call the phone rings but if I answer it all I get is static 

please help

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Re: Phone line not working

Hi pede,

 

Welcome to the community.

 

I have tested your line and I'm not finding any issues at the moment so before I arrange for a technician I'd just like to confirm whether you've tried another handset in the Virgin Media socket?

 

Hope to hear from you soon 

Rose
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pede
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Re: Phone line not working

Hi Rose

yes have tried another phone in the socket and it is the same.  When I try ringing my home number using my mobile, on the mobile it just carries on ringing when I pick up the house phone to answer, and on the house phone all I get is static

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Re: Phone line not working

Hi pede

 

Thanks for the response, I'd like to arrange for an engineer to come and take a closer look at this, if you're available? 

 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.

 

Talk soon

Craig


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