Welcome to the Community, I'm so sorry for the problems you're experiencing with your telephone service at the moment.
I've located your account to run some tests on this from our end for you, we're detecting some minor errors and I'd like to arrange for an engineer to come and take a closer look, if you're available?
I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.
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Thanks for confirming the appointment and for the contact information.
We'd love to hear how the appointment goes and I'll be here should you need any assistance moving forward.
All sorted - Problem with box outside house - Engineer was very helpful and explained everything clearly.
Happy with service.
Excellent news, thanks for taking the time to let us know.
You know where to find us should you need any assistance with your services moving forward.