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Jeffguitar
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Phone line not working

Hi phone hasn't worked for over 2 weeks now and I've bought a new phone because i thought the old one was broken but it hasn't made any difference. Sometimes the phone says check line?.
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Re: Phone line not working

HI Jeffguitar

Welcome to the Community, I'm so sorry for the problems you're experiencing with your telephone service at the moment. 

I've located your account to run some tests on this from our end for you, we're detecting some minor errors and I'd like to arrange for an engineer to come and take a closer look, if you're available? 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page. 

Speak soon

Craig


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Re: Phone line not working

Hi Jeff

Thanks for confirming the appointment and for the contact information. 

We'd love to hear how the appointment goes and I'll be here should you need any assistance moving forward.

Take care

Craig


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Jeffguitar
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Re: Phone line not working

All sorted - Problem with box outside house - Engineer was very helpful and explained everything clearly.

 

Happy with service.

 

Thanks.

 

Jeff

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Re: Phone line not working

Hey Jeff

Excellent news, thanks for taking the time to let us know.

You know where to find us should you need any assistance with your services moving forward.

Take care

Craig


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