I reported to customer services last night I had no dial tone on my telephone line. Why is it we have to wait till Thursday 29th Dec for an engineer to call ?
I call this very poor service especially at Christmas when you receive calls from family and friends.
Hi there Guy1,
I am very sorry to hear about the fault experienced and also for the wait regarding an engineer visit.
I've double checked the quota and we are unable to bring this forward at present. I imagine the holiday season has something to do with the limited appointments available.
I am sincerely sorry for any inconvenience caused by this.
I've sent you a private message so that we can chat some more.
Hope to hear back from you soon,
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The phone is now fixed.
The technician(56164) called at 8 o'clock sharp and had already fixed the fault in the nearby street box it was just a loose cable. He just checked the house phone was now working, he was polite and courteous and a credit to Virgin.