Hello. I Have had a Virgin package since late last year, However, the phone has never been connected! I have lost the information on how to begin the connection and was hoping someone here could point me in the right direction. Thanks
Welcome to the Community, I'm really sorry to learn about the problems you're experiencing at the moment.
If you don't hear a dialling tone when you plug a handset into the master telephone socket, then I'd like to take a closer look. To allow me to do that, just respond to the private message I've sent with the requested information.
You can view the message by clicking the purple envelope on the top right of this page.