Welcome to the Community, I'm so sorry to hear about your phone line not working and I'll be doing what I can to help to get this resolved
I've been able to locate your account and run some tests on the line from our end, we're detecting some issues and I'd like to arrange for a member of the team to come and take a closer look, if you're available?
I've sent you information regarding this in a private message, you can view the message by clicking the purple envelope on the top right of this page. Sorry again for the inconvenience this has caused, we're looking forward to putting it right.
The Engineer that you booked in to call tonight between 4 and 7 pm has not turned up and has not contacted me. Disappointing. I've made another appointment, but I am annoyed that no-one has turned up tonight. Any ideas why this has happened?