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Registered: 2 weeks ago
Message 1 of 4 (86 Views)

Phone line is dead

[ Edited ]

Our landline is dead - no dialling tone - and others have said that they can't get through to us.

I've tried running the test but it gets stuck at 99% and never completes

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Registered: ‎26-03-2012
Message 2 of 4 (63 Views)

Re: Phone line is dead

Hi dw73,

 

Welcome to the community.

 

I have tested your line and I'm unable to find any issues in the area at the moment so I'd like to confirm whether you've tried another handset in the Virgin Media socket?

 

Hope to hear from you soon

Rose
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Message 3 of 4 (52 Views)

Re: Phone line is dead

Thanks for coming back to me Rose.  The dial tone is back this morning after being off until at least midnight last night when I last tried it.  We've not changed anything either to create the issue or to solve it so I guess there must have been some fault further upstream.

Regards, Darren

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Message 4 of 4 (37 Views)

Re: Phone line is dead

Hi Darren

 

Excellent news, thanks for taking the time to let us know about this. 

 

If you notice any issues moving forward, you know where to find us.

 

Take care

Craig


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