I've had all my equipment installed and set up for a few weeks now, but my phone line still doesn't work. I've tried the online test and it came back as 'No fault found' yet I can't use my house phone, I've tried all the cables and even bought a new phone, yet nothing!
Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your phone service. Thank you for letting us know that you've tried a different handset, as that allows us to move straight on to booking an engineer to fix the problem for you.
I've been able to run testing on your line and I'm not seeing any area outages reported, so I'll send you a private message requesting further details so we can get an appointment scheduled for you. Just check the envelope icon at the top right of this page.
Virgin Media Forum Team
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