Landline failed at 4.02am today, setting off house alarm. Virgin Media no help at all cos telephone support lines closed overnight. It's ok if you want to watch tv or use broadband all night and have a problem they are there to help, but have a problem with your telephone - no chance. Web site says there are no phone issues in this area - WRONG! So now I cannot reset my house alarm until the phone line is back on and cannot leave the house. Get your act together Virgin!