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CaroleS
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Phone line failure

Landline failed at 4.02am today, setting off house alarm. Virgin Media no help at all cos telephone support lines closed overnight. It's ok if you want to watch tv or use broadband all night and have a problem they are there to help, but have a problem with your telephone - no chance. Web site says there are no phone issues in this area - WRONG! So now I cannot reset my house alarm until the phone line is back on and cannot leave the house. Get your act together Virgin!

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Re: Phone line failure

Hello CaroleS,

 

Thanks for posting and I'm sorry to learn about the issues you've been experiencing with your phone line.

 

I can see that your line is currently being affected by a fault in the area, you should be able to find any updates or estimated fix times on our service status checker here.

 

I apologise for any inconvenience this is causing at the moment and I hope this issue is resolved soon.

Rose
Forum Team


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