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Johnny11
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Phone line error

Phone displaying cord line error free different phone still same problem happened before engine fixed but did not no wot caused it be going on now for 2 week help 

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Re: Phone line error

Hello Johnny11,

 

Thanks for getting back to me, okay so what I would like to do next is send one of our team out to you to get this fixed.

 

If you click on the purple envelope at the top right of your screen you will see a message waiting for you requesting further details.

 

Speak soon

Rose
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Re: Phone line error

Hello Johnny11,

 

Sorry to hear you're experiencing issues with your telephone line and a warm welcome to the community.

 

I have been able to locate your account and run a line check and everything looks fine this side so can I just confirm if you've tried a different handset in the Virgin socket just to eliminate any possible equipment fault.

 

Speak to you soon

Rose
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Johnny11
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Re: Phone line error

Yes tryed another phone still same had same problem last mo th engineer came out fixed the problem but was puzzled to wot the problem was
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Re: Phone line error

Hello Johnny11,

 

Thanks for getting back to me, okay so what I would like to do next is send one of our team out to you to get this fixed.

 

If you click on the purple envelope at the top right of your screen you will see a message waiting for you requesting further details.

 

Speak soon

Rose
Forum Team


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IBROX
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Re: Phone line error

Hi for the last week or so I had crackling on my line constantly but now I have no dial tone and have tried to call my own number from my mobile and It goes straight to virgin answer machine 

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Re: Phone line error

Hi IBROX,

Welcome to the Community Forum. I'm sorry that you've been experiencing problems with your landline. 

I have been able to access your account via your Forum details and run testing on your line. I can see that there are no outages reported for your area and the test results aren't indicating what is causing this issue, so we will need for you to check your equipment.

If the below checks have already been done, I can schedule an engineer to call out to get this fixed for you.

Please verify the following checks have been done:

  • Check the phone – Please try another phone to check if the line is the issue (required on no dial tone faults). Is the phone turned on and if it is, are the batteries correctly inserted & charged? **If you don't have an alternative phone handset to try, please try your phone on a different landline (friend/relative/neighbour's landline) and see if it works**
  • Check the socket – Check the phone is plugged into the right socket; you’d be surprised how often it’s not. Ensure it is plugged into the Virgin Media socket with the logo or if no logo exists, the correct phone socket.
  • Check the extension – Is it connected properly? Does the problem persist if the phone is plugged directly into the Virgin Media socket with the logo or if no logo exists, the correct phone socket?

I'll send you a private message requesting further details so that I can arrange an appointment for you if you are still having the fault on the line after doing the above checks. Just click the envelope icon at the top right of this page. 

Kind regards,

 


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Mrsebd
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Re: Phone line error

Hello, my phone line is also not working. Please can someone get in touch?
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Re: Phone line error

Hi Mrsebd,

 

I am very sorry to hear that you're also having some issues with your phone line.

 

I've located your account and the line state appears to be okay at present.

 

Are you receiving a dialling tone?

 

If you could complete the above checks listed by Terri_P.

 

I have sent you a private message for us to discuss this further.

 

Hope to hear back from you soon,

 

Nat_J


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