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Danny2016
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Phone line doesn't ring

Hi My phone line is not ringing.. Dial tone is there but can't dial any nomber out of it. I tried another handset as well, same problem, 

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zainisthebest
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Re: Phone line doesn't ring

Check if there's any known faults in your area by using this link https://my.virginmedia.com/faults/service-status
If nothing comes with a fault I recommend calling virgin media free on 0800 064 3839 - option 4. Hopefully someone will be able to get it sorted out for you.
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Forum Team
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Re: Phone line doesn't ring

Hello Danny2016,

 

Welcome to the community Smiley Happy

 

I have located your account and I'm unable to find any faults in the area so since you have checked your equipment already I would like to arrange for one of the team to take a look at this for you.

 

If you click on the purple envelope at the top right of the screen you will see another message from me with further information.

 

Speak to you soon

Rose
Forum Team


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