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Sarahjd1990
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Phone line dead

My landline is dead , I cannot dial or receive calls and I have tried another phone but no luck . I have checked the online status but it says no known issues , this seems to happen a lot lately and I am getting really annoyed as I don't have anyway of contacting them other than my landline .
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Re: Phone line dead

Hello Sarahjd1990,

 

Thanks for posting in the community and I'm sorry to learn that you're without a landline at the moment.

 

I'm just going to need you to send me a private message with the address, telephone number and the full name on the account so I can get this looked into.

 

You can send me a private message by clicking on my name and pressing 'Send me a message'.

 

Looking forward to hearing from you.

Rose
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Re: Phone line dead

Hello Sarahjd1990,

 

Thanks for getting back to me with your details.

 

I have been able to locate your account and I can confirm your line is being affected by a fault in the area.

 

You will be able to find any updates and estimated fix times on our service status checker here.

 

Please let me know if I can help with anything else.

Rose
Forum Team


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