Same thing here (Greater London) - I don't often use it so it may have been out for some time. Silence; if I ring it from another line I hear ringing tone but it doesn't ring. Phone is OK. Online check says everything is OK, so much for that. Broadband is OK, fortunately.
Engineer booked - for 8 March. Ten days... it's a good job it's not my main phone. Pretty poor service.
I tried phoning my home phone and get exactly the same as you. Aswe've been away we dont know how long its not been working but it was fine the day we left! I've looked at the appointments on my account and its now showing 2 engineer appointments. 1 is for today between 8-4pm and the other on 8th March!
If there arent any issues with the phones( my service status says its all ok and my Broadband is working fine) then not sure why we have to wait 10 days for someone to come and fix them!
Ir would be really helpful to know why it takes so long for someone to come out and see what the issue is. Having to wait 10 days is a poor service. I hope I wont be charged for the phone while this issue is ongoing?
I also work from home so this fault means no one can call me. If I use my mobile to make calls I'll be using up my allowance which is only 300 mins a month - I usually use the home phone to make calls so I dont need a large amount of minutes. How can I claim for reimbursement for this
I'm really sorry for the delay. The technicians seem to be unusually busy in your area at the moment.
I can absolutely arrange a loss of service credit to cover the time the line has been down. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details.
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From reading this forum it looks like lots of customers are having similar issues with the home phone so it doesnt look like its just a local issue. They need more engineers to deal as days waiting for someone to come out to look at whats wrong isnt acceptable. I've got an appointment booked 12-4pm but reading some forum posts is making me worried that they might not turn up today... keeping fingers crossed though!!. 1hr 10mins left before 4pm