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Phone line dead


The telephone in the house is ringing at the box but not on the handset. Bought a new telephone still have the same problem. Can anyone help?

Thanks in advance 

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Re: Phone line dead

Hi SCR63


Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your phone line at the moment.


I've been able to locate your account to run some tests on the line from our end for you. We're seeing some issues with the line from our end and I'd like to arrange for an engineer to come and take a closer look as a result.


I've sent you information regarding an appointment in a private message, which you can view by clicking the purple envelope on the top right of this page.


Apologies again for the inconvenience caused, we're looking forward to putting this right.


Talk soon


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