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kadiyaani
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Phone line dead

Wondered if someone could help me please?

My phone line appears to be dead Smiley Sad
I've tried calling Virgin from my mobile but I'm just not getting through.
I've even bought a new phone to make sure it wasn't a hardware problem but the line just isn't working.

I've tried to use the 'test' link on site, but it doesn't appear to work which means I can't arrange an engineer either.

Can anyone give me an idea as to what I can try next?

 

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Message 2 of 6
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Re: Phone line dead

Hi there kadiyaani, 

Firstly I'd like to welcome you to the forums and say that I'm really sorry to hear that your phone line is not working at the moment. 

Thank you for giving me all the information that you have, as this really helps. You've eliminated the phone from being at fault, so I've run some tests. 

I've discovered some issues which will require a technician to call out and investigate further for you. In order to do this I'll send you a private message, so please look to the top right hand corner of this page where you'll see a purple envelope icon, click on this and you'll see my message. 

Many thanks and apologies once again. 

Huw


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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kadiyaani
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Message 3 of 6
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Re: Phone line dead

Just want to post a quick update Smiley Happy

My phone line is fixed Smiley Very Happy

Big thanks to the Mod (Huw) for all his help and assisting in getting my problem fixed Smiley Happy

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Message 4 of 6
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Re: Phone line dead

Hi there kadiyaani, 

Thank you so much for coming back and letting us know that the issue is now resolved. Thank you so much for your kind words,

Take care.

Huw


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Scottydb123
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Re: Phone line dead

I have the same issue Huw. If you could help me out, I'd appreciate that too.

Cheers
Scott
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Message 6 of 6
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Re: Phone line dead

Hi there Scottydb123, 

I'm sorry to hear that you're experiencing an issue as well. 

I've replied to your other post - Phone line is dead

Apologies again. 

Huw


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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