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dustys
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Phone line dead no ringtone

Phone line dead no ringtone. i have tried to phone my number from another phone and still no dial tone. i have unplugged and re plugged my phone in and still the same, nothing. 

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Re: Phone line dead no ringtone

Hello dustys,

 

Welcome to the community Smiley Happy

 

I have tested your line and I'm not seeing any faults so before I arrange for a technician I would just like to check whether you have tried a different handset in the Virgin Media socket just to eliminate any equipment fault?

 

Looking forward to hearing from you.

 

Rose
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Re: Phone line dead no ringtone

Hi dustys,

 

That's great, glad to hear it's working again!

 

I can also see you've already cancelled the appointment. Keep an eye on your line and give me a shout if you get any more trouble.

 

All the best! Smiley Very Happy

 

Josh


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Message 2 of 6
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Re: Phone line dead no ringtone

Hello dustys,

 

Welcome to the community Smiley Happy

 

I have tested your line and I'm not seeing any faults so before I arrange for a technician I would just like to check whether you have tried a different handset in the Virgin Media socket just to eliminate any equipment fault?

 

Looking forward to hearing from you.

 

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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dustys
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Re: Phone line dead no ringtone

i have checked out other phone and still the same. plugged my old phone back in and it worked. then it went off again. still the same with my new phone. i received a phone call answered as usual and then when i went to phone out, nothing. no dial tone or anything.
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Re: Phone line dead no ringtone

Hi dustys,

 

Thanks for checking that for us.

 

I've located your account and I can see you've spoken to our team to arrange a technician.

 

Let us know how the appointment goes and give a shout if you need anything else.

 

All the best! Smiley Very Happy

 

Josh


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dustys
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Re: Phone line dead no ringtone

just checked again and it is working.
thank you.
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Re: Phone line dead no ringtone

Hi dustys,

 

That's great, glad to hear it's working again!

 

I can also see you've already cancelled the appointment. Keep an eye on your line and give me a shout if you get any more trouble.

 

All the best! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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