Hi, I signed up for virgin fibre and phone line and hopefully the broadband will be installed at the second attempt on 15th September. However, on the original install date I was informed that I wouldn't be able to have the phone line installed due to there being no capacity.
Can I ask how long does it take for Virgin to increase the capacity? I need to make a decision on whether to stick with Virgin or try someone else. Would stick with them for the broadband only but the prices are silly.
In some areas, phone capacity cannot be expanded due to the way the networks were originally built back in the 90's. If you are in one of these areas the only option is to wait until another customer on your cabinet leaves Virgin. The forum team here should be able to tell you if this is the case. They may take several days to reply.
If you are without a phone service for a while you should be credited back for that part of your service.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile
I'm sorry to learn about the trouble you've been experiencing recently, I'd like to take a look at what our team are doing to help to get you a phone line but I've not been able to locate your account using your forum information unfortunately.
So I can take a look, would you be able to respond to the private message I've sent with the requested information? You can view the message by clicking the envelope on the top right of this page.
Apologies again for the inconvenience you're experiencing.
Thanks again for getting in touch, I've taken a look at your account from our end and can see that the capacity team have been made aware of the problems you're experiencing and you are a priority to be connected.
I'm sorry again for the continued inconvenience you're experiencing, it's really not something we want for you. As soon as there's availability our teams will be in touch to let you know.